Updated May 2024

LESSON CANCELLATION AND RESCHEDULING:


A lesson can be canceled or rescheduled by the student if at least 24 hours remain until it is due to begin.

 

The student can initiate rescheduling or cancellation through email or WhatsApp. Weekends are excluded as I am not working on weekends.

 

If the student encounters difficulties to have the lesson, they should send an email. If there are less than 24 hours remaining until the lesson, the student does not have the right to cancel or reschedule, and the lesson credit will be forfeited.

 

This policy is in place to protect the working conditions of the teacher.

The only exception is in cas of a medical emergency.

 

MISSED LESSONS:

If a student misses a lesson, they will not be able to reschedule or cancel it, resulting in the loss of the lesson credit. Lessons scheduled during local holidays will not be automatically canceled; it is the responsibility of the student to make any necessary changes to their bookings.

 

 

MAXIMUN NUMBER OF ALLOWED CANCELLATIONS:

 

Students are permitted a maximum of three consecutive cancellations.

 

Upon reaching this limit, the student will lose priority for their habitual day and time slot, requiring them to seek an alternative spot.

 

 

PACKAGE DURATION:

 

The student has a maximum of 3 months to use the 10-session package they have purchased and a maximum of 1.5 months for a 5-session package.