Terms and conditions

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PAYMENTS AND RATES

The payment of the classes is made through PayPal. When you book the classes or contact me, you will receive an invoice from PayPal.

If you book a class, you must make the payment within 3 working days of receipt of the invoice.

All services will always be paid in advance, except for the free trial class.

When you book the classes and make the payment, you will receive a confirmation email.

The Spanish on the Road is not responsible for any additional bank charges.

The confirmation of the date and time of the classes will only be made when the payment has been made.

There are no refunds of money, but changes in the classes.

All packages expire at the latest 6 months from the day of purchase.

The Spanish on the Road reserves the right to increase its rates, always advising in advance.

CANCELLATIONS OR NO-SHOWS

  • The lesson starts at the time you booked. Please contact me on Zoom, message or email if you have an unexpected delay.

After 15 minutes of waiting without receiving any previous message, I will consider the lesson completed and money will not be refundable. No-shows will be charged as well.

If the student cancels/reschedules a lesson with at least 24 hours before the class starts the lesson can be rescheduled or canceled.

If the student cancels the lesson with less than 24 hours before the class starts the lesson will not be refundable and will be marked as completed. I will be flexible in case of a real emergency.

If there is a cancellation on the part of the teacher, the lesson can be rescheduled or the money can be refunded.

TRIAL LESSON

The trial lesson is completely free and lasts approximately 30 minutes.

The trial lesson does not require you to buy more lessons.

  • The test class is not mandatory. You can book lessons directly, without taking the trial lesson.

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  • If you need to cancel or reschedule the trial lesson, it is necessary to notify me 24 hours before the scheduled appointment.

VACATION OR ILLNESS

The teacher will inform the student about vacation time in advance.

  • In case the teacher is ill, the teacher can cancel the lesson and that can be held at another time or, if the student prefers, the money will be refunded.